Technical Support Group (TSG) Operational Dashboard

The TSG Operational Dashboard is an essential platform for managing and optimizing field support activities. It is designed to enhance accountability, improve operational efficiencies, and systematically eliminate workflow bottlenecks across the entire support lifecycle. The dashboard provides real-time visibility for Project Managers, enabling precise monitoring, organization, and rapid work order dispatch based on comprehensive scope-of-work details.
To minimize response times for critical actions, the platform features specially configured alerts and dynamic notifications. Furthermore, it serves as the central cloud-based file repository, grouping and securely storing all ticket-related documentation. Field technicians are supported by a purpose-built mobile application, ensuring seamless access to the tools and data required for their specific work environment, and allowing for single-click requests for Radio Access Network (RAN) support.